Westminster Cathedral Gift Shop Assistant

Key information

Closing date: 12pm, Friday 1 March 2024

£13.15 per hour

30-35 hours per week, including weekend work

Permanent Contract

Based in Westminster Cathedral

Interviews: w/c 4 March 2024


Please see below for the job description for this role:

Gift Shop Assistant Job Description


Would you like to use your customer service skills to offer visitors and customers an outstanding experience at Westminster Cathedral Gift Shop?


What you’ll be doing

Westminster Cathedral is at the heart of Catholic faith in London. Holy Mass, central to everything we do, is celebrated throughout the day, seven days a week and the Sacrament of Reconciliation is available daily.

We are recruiting a Gift Shop Assistant for Westminster Cathedral Gift Shop who will support their manager to provide high-quality sales and customer service, and answer general enquiries as required. You’ll mainly be supporting the Gift Shop Manager (GSM), but will also work closely with the established team of volunteers, and will assist in the training of new volunteers.

You will be responsible for ensuring the shop is fully stocked, clean and secured, performing light manual duties, inclusive of handling deliveries and cleaning as appropriate. As well as carrying out administrative duties such data entry and filing, you will also deputise for the GSM where necessary, liaising with the Cathedral Manager to ensure compliance with Westminster Cathedral and Gift Shop procedures and standards, as required

This means there’s lots to get involved in – and to be excited about.


What we’re looking for

You’ll love working in a ‘person-centred’ role, providing an excellent customer service for visitors and customers, with a friendly manner and great communication skills. Your primary focus will be the shop and Tower, opening and closing them in accordance to procedure, and maintaining the excellent overall presentation of both through regular checks on the status of the Tower and maintaining the displays and stock levels of the Shop. However, you will also actively participate in the administrative support of the Shop by regularly assisting the Gift Shop Manager, and occasionally deputising for them in times of annual leave and sickness absence.

To be successful in this role, you will need to be able to work both independently as well as part of a team. Additionally, you will have a good numerical ability, excellent interpersonal skills, and a keen attention to detail. The successful candidate will play a pivotal role for the Westminster Cathedral Gift Shop team, as a flexible, friendly, and helpful individual, you will aid in the smooth running of the gift shop alongside a team of volunteers and the GSM.

You’ll be joining a dynamic team as we continue to deliver a brilliant experience for all customers and visitors to the Cathedral, and your willingness to learn about the visitor attractions in the Westminster area will be invaluable.

We welcome applications from those with a Catholic faith, those of other faiths, or none. What we require above all else is that you respect the values we share to help others and support decent and dignified work for all without prejudice.


What we offer you

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

  • Life Assurance
  • Access to Healthcare Cash Plan
  • Discounts scheme through Edenred-shopping, restaurants, cinema tickets gift cards and much more
  • Season Ticket Loan
  • Cycle to Work scheme
  • Access to low cost loans with Churches Mutual
  • Employee assistance programme– free, independent 24/7 help and advice for work-related issues as well as problems affecting home life


Who are we?

We are the Roman Catholic Diocese of Westminster, a faith-based charity with offices close to Victoria Train and Underground Station and just a short walk from St James Park and Westminster Underground stations.

We are home to the Archbishop of Westminster (Cardinal Vincent Nichols) & our beautiful Westminster Cathedral. We are one of the leading Catholic dioceses in the country, delivering our charitable mission through our network of 208 schools in which over 90,000 pupils attend daily, 212 parishes and several hundred social justice initiatives. We seek to positively impact the lives of all members of society.

Our core values are Competence, Reliability, Honesty, Perseverance & Love.

Our values are at the centre of everything we do and as such we are looking for a Gift Shop Assistant who is able to clearly demonstrate and evidence them


Application details

Our people are incredibly important to us, and we value and respect diversity in all its forms (seen and unseen). We particularly welcome applications from those from Black and Asian backgrounds, as well as candidates with disabilities and from the communities in which we work. We would like to increase representation of these groups among our staff as we know greater diversity will lead to an even greater impact for our work.

To be considered for the role, please complete an online application. CVs will NOT be considered, therefore, please do not send them. Only shortlisted applicants will be contacted. Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK.  We reserve the right to remove the vacancy before closing date.

Equal Opportunities & Living Wage Statement:

The Diocese of Westminster is an Equal Opportunities and accredited Living Wage employer. To be successful, we aspire to be person centered at all times and place human dignity at our centre. We aim at all times to recruit the person who is best suited to the job, and we welcome applications from all communities and underrepresented groups, regardless of race, sexual orientation, disability, faith, age and gender. We guarantee an interview to disabled candidates who meet the minimum criteria. We strive to take a holistic approach to the development of our people so that we may better serve and empower the mission of our Church as ministered by the parishes, deaneries, schools and communities that we support. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrating and promoting diversity.

We want people from all walks of life to feel valued for their individuality, thrive in our organisation, share a sense of belonging and demonstrate our values. With this in mind, we positively celebrate Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

Actions we take to provide equality of opportunity for all candidates include:

  • We anonymise application forms during our shortlisting process to ensure that candidates are assessed without any consideration of their name, gender or background.
  • As part of this anonymisation, we don’t take into consideration where candidates studied, or the method of that study e.g. full-time, part-time or distance learning.
  • We apply a consistent approach to our question setting across our applications and interviews to ensure that everyone is assessed against the identified values, competencies and job requirements. Our values are important to us and as such we use a scoring framework that marks candidates based on values, behaviours and competencies.
  • We provide guidance and brief all our interviewers throughout the selection processes in recruitment best-practice to mitigate against any potential for conscious or unconscious bias or discrimination. Whenever possible we will have multiple interviewers when assessing each candidate to ensure marking is accurate and fair.
  • We ensure all our assessment venues are accessible. We offer alternative formats of our application forms to encourage applicants with disabilities or who require reasonable adjustments to perform at their best.
  • We will work together with candidates with a disability or health condition to implement reasonable adjustments to enable them to feel comfortable and strive during the assessment process.