ICT Support Technician

Key information

Closing date: 12pm, Friday 6 June 2025

£26,000 per annum

Full-time, 35 hours per week

Permanent Contract

Based in London, SW1P

Interviews: w/c 16 June 2025

 

Please find below the job description for this role:

ICT Support Technician Job Description

 

The Diocese of Westminster is seeking an experienced and dedicated ICT Support Technician to join our central ICT team.

This key role offers the opportunity to work at the heart of the Church’s mission, providing vital ICT support to the diocesan offices in Westminster and Southwark, and occasionally to our parishes and remote sites.

 

About the Role

Under the guidance of the Junior Systems Administrator, you will:

  • Deliver first-line ICT support and resolve hardware/software issues via phone, email, and desk-side support
  • Install, maintain, and relocate ICT equipment
  • Manage user accounts and access controls in line with security protocols
  • Maintain and support network infrastructure including servers, switches, and printers
  • Provide support for Microsoft Office 365, Windows Server environments, and Active Directory
  • Assist in database administration (SQL-based) and general systems upkeep
  • Log and manage service desk tickets and contribute to monthly service analysis
  • Travel regularly to diocesan parishes and sites to provide on-site technical support

 

About You

You will be a committed and reliable professional with:

  • A strong background in ICT support within a professional or charitable setting
  • Practical knowledge of Microsoft technologies and networking protocols
  • The ability to explain technical concepts clearly to staff at all levels
  • A proactive, problem-solving approach and willingness to travel to parishes occasionally
  • A commitment to the values and mission of the Catholic Church

Relevant qualifications such as MCP or MCSE are expected; a degree in Computer Science is desirable but not essential.

 

Our Diocesan Values

We are a community guided by the principles of Catholic social teaching—truth, justice, love, and freedom. Our core values include:

  • Competence in service
  • Reliability in support
  • Honesty in action
  • Perseverance in adversity
  • Love for all those we serve

 

Application details

Our people are incredibly important to us, and we value and respect diversity in all its forms (seen and unseen). We particularly welcome applications from those from Black and Asian backgrounds, as well as candidates with disabilities and from the communities in which we work. We would like to increase representation of these groups among our staff as we know greater diversity will lead to an even greater impact for our work.

To be considered for the role, please complete an online application. CVs will NOT be considered, therefore, please do not send them. Only shortlisted applicants will be contacted. Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK.  We reserve the right to remove the vacancy before closing date.